Support & FAQ
Have a question, found a bug, or want a feature? We're here to help.
Reach out for anything — questions, feedback, or just to say hello.
Found something broken? Send us a pre-formatted bug report. Include your device model and steps to reproduce — it helps us fix things faster.
Send Bug ReportHave an idea that would make Risvo better? We read every suggestion and prioritize based on community demand.
Send Feature RequestIs my data really private?
Yes. Risvo contains zero analytics SDKs, zero crash reporting libraries, and zero advertising identifiers. All your data is stored locally on your device. We have no servers, no backend, and no way to access your information. The only network requests Risvo makes are for exchange rates from public APIs, and only the currency code is sent, never any personal data. Its permissions are limited to internet (exchange rates), notifications, exact alarms and restoring reminders after a restart. None of them access your contacts, location, camera, or storage.
Do I need an account?
No. Open the app and start tracking immediately. There is no signup, no email verification, no phone number, and no sign-in of any kind.
What if I lose my phone?
Back up regularly. Settings > Backups > Export creates a JSON backup file, optionally protected with a password, that you can save wherever you like: your own cloud drive, email, or a computer. On your new phone, install Risvo and restore that file in seconds.
Can I use it on multiple devices?
Not with live sync. Risvo has no servers to sync through, by design. You can move your data anytime by exporting a backup on one device and restoring it on another.
Is there an iOS version?
Not yet. Risvo launched on Android first. If you'd like to be notified when an iOS version becomes available, send us an email at [email protected] and we'll keep you posted.
How do I restore my premium purchase?
Go to Settings > Premium > Restore Purchase. Make sure you are signed in with the same Google Play account used for the original purchase. The restore process is handled through Google Play and does not require contacting us.
How are exchange rates updated?
Risvo uses a 3-tier API fallback system: it tries exchangerate-api.com first, then fawazahmed0's GitHub API, then frankfurter.app. Rates are cached for 24 hours to minimize network requests. If all APIs are unavailable (no internet, all endpoints down), Risvo falls back to bundled offline rates that ship with the app. Only the currency code is sent in these requests — no personal data, no device identifiers, no API keys.
Why did Recur change its name to Risvo?
Recur is now Risvo: same app, same developer, same privacy promise. Update from Google Play and everything carries over. Your data stays on your phone and premium stays unlocked.